Professional info
Blending a formal background in customer service with proven success in management roles, I am looking to transition and believe I would make a great fit for any position.
Confident my transferable skills make me a solid candidate, My resume is below for your review.
Work experience
LUISANA RODRIGUEZ | “Lucy”
Phone: 562.336.1214
Mobile: 562.616.2471
Long Beach, CA 90813
Personal website: www.lucyro.weebly.com
EXPERIENCE
RESIDENT MANAGER OCT. 2017-Present, Cadman Group Inc.
» Posting notices, daily janitorial, building inspections, leasing, taking calls, showing vacancies, move-in’s, move-out’s, entering rents, and maintenance items (work orders).
RESOURCE ADVOCATE 2014-Present, www.lucyro.weebly.com
» Volunteer; identify people who need help, asses their needs, situations, strengths and support networks to determined their goals. Develop mutually-agreed upon to improve their well beings. Help people adjust to change and challenges in their lives.
PROMOTIONAL MANAGER OCT. 2013-March 2014, Simply Karaoke
» Marketing and promotion of the talent, transportation of talent and equipment, bookkeeping, assisting with the show as needed (setup, sound checks, and customer service).
TAX ASSOCIATE May 2013-Sept. 2013, On The Go Transportation Services
» Reviewing, processing and data entry of daily trip sheets. Balancing and reconciling of fuel mileage on trip sheets, customer service via phone, email and/or written communications for customer’s vehicle mileage and fuel concerns, performed miscellaneous job-related duties as needed (scanning and data entry).
RESIDENT MANAGER April 2011-Sept. 2011, Pan American Properties
» Assisted property supervisor in all areas as requested, handled resident requests and/or complaints, ordering of supplies for maintenance and vendors. Rent collections and deposits, invoicing, and serving of “3 day notices to pay”
CUSTOMER SERVICE MANAGER June 2003-March 2008, Starfone
» Assisted in several departments such as collections, marketing, and accounting. Handled large amount of phone calls. Resolve any problems or concerns from customers.
Languages
English
Spanish
Skills
Computer literate; MS Word, Power Point, Typing skill of 60 WPM, and 10 Key by Touch.
General knowledge of taxes, accounting, and quickbooks.
Familiar with Oracle Developer, Appfolio, and Legal Solutions.
Familiar with Fair Housing and Regulations.
Marketing Techniques and strategies, very much updated with social media networking, Customer Service and Time managment skills,. Bank and court runs experience.
HARBOR OCCUPATIONAL CENTER May 2011-April 2013
» Accounting 1
» Income Tax Preparation
» Keyboarding
LONG BEACH SCHOOL FOR ADULTS April 2008-March 2011
» General Education (High School Diploma)